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Practical advises

Are you planning your trip to Vietnam, Laos, Cambodia, or Myanmar but have questions about organizing your stay? What are the cultural taboos, and when is the best time to travel? We are pleased to provide you with some information that we believe will help you better prepare for a worry-free journey

When should you go?

There is no bad season to travel in Vietnam, but what is the best time? If you're planning a trip from North to South Vietnam, spring (February, March, April, and May) and autumn (October, November) are the best periods. During these times, you'll experience mild weather without excessive rain or extreme heat. However, if you wish to see the lush green rice terraces in the northern highlands of Tonkin, we recommend visiting between June and September. The South of Vietnam can be visited year-round.
Cambodia's rainy season runs from April to October. In July and August, the rains are infrequent and mostly occur in the late afternoon as thunderstorms. It is hot and humid, but in manageable proportions. The best time to visit Cambodia is during the dry season, from November to March, when temperatures range between 25°C and 30°C. iLOTUS TOURS especially recommends traveling to Cambodia in November and December, when the rains have passed, and the landscapes have turned green again. It's also the time when prices are most attractive, unlike the high season.
There is no winter in Laos. The climate is tropical in most of the plains. The period from March to May, before the rains arrive, is the hottest of the year and still fairly dry. April is the hottest month, with maximum temperatures reaching 35°C, but sometimes spiking to 40/42°C in the central-southern regions, and even 45°C in the north, which is more affected by continental conditions. In May, temperatures start to decrease in the south, while in the north, where the monsoon arrives later, it remains very hot, especially in early May.
Therefore, the best time to visit is from November to March. This is the dry season, and the temperatures are pleasant for exploring tourist sites under clear blue skies.
In Myanmar (or Burma), the climate is tropical, with a rainy season from mid-May to October due to the southwest monsoon, a cool, dry season from November to mid-February, and a very hot season that precedes the monsoon from mid-February to early or mid-May.
During the monsoon period, rain is very abundant along the coast and generally heavy on the mountain slopes. However, in the interior regions, the monsoon is less intense, making some interior valleys and plains almost arid. In Myanmar, the sun shines regularly during the dry season, but it is rarely seen during the rainy season. Thus, iLOTUS TOURS recommends visiting the country between October and April.

General information

Your passport must be valid for at least 6 months after the date of entry into the territory.
Visa waiver
Italian, French, German, Spanish and English nationals are exempt from visa requirements for stays up to 15 days (including entry and exit days). This visa waiver is only valid for a single entry visa. The passport must be valid 6 months after the planned exit. It is also necessary to present proof of exit from the country (return air ticket).
In the case of dual entry into Vietnam, travelers receive only one exemption and not two. It is advisable to use this exemption for the 1st entry then to use a single entry visa for the 2nd entry. In case of multiple entries, a multiple entry visa is required.
Visa on arrival
• Contact us for visa requirements. You won’t be able to apply on your own because you must get a visa authorization approved by the Immigration Department of Vietnam in advance.
• Send us all the requested information about your visa. These will then be sent to the Immigration Department for approval of your group visa.
• After 3 to 5 working days, you will receive a copy of your visa authorization by email.
• Print it and bring it on board with two ID photos and money to pay stamping fees at the airport ; 25 USD per person for a single visa (one entry) or 50 USD per person for a multiple visa.
• When you get off the plane, go to the visa office with your all papers: visa authorization, passport, ID photos, 25 USD / person and complete the customs form correctly.
Tourist visa
The Vietnamese visa fee is mandatory, unless exempted. Its price varies from one year to another.
● The electronic visa (E-visa)
French and Canadian travelers can apply for the Vietnamese visa online. This electronic visa does not yet apply to citizens of Belgium or those of Switzerland. The request must be made on the National Web Portal on Immigration website. This electronic visa is valid for 30 days and costs 25 USD (about 22 €).
You will get the answer within 3 working days of completion of the online application. Please note that you won’t be notified by email, you will have to look for it on the website.
You must check the information, print it and then present it to Vietnamese Customs Office upon arrival. The customs officer will affixe an entry stamp on your passport. No other formality is required.
Once arrived at Hanoi airport, Da Nang and Saigon, you will need a few minutes to complete the necessary formalities.
If you go for a visa on arrival, you must first retrieve it:
• Check in at the visa service section
• Present all your papers: letter of invitation, passport, ID photos, 25 USD/person
• Get your passport back with a visa
• Go to the customs counter to check travel documents
If you already have a visa
• Go to the customs counter to check travel documents
• Collect your luggage and get out of the airport
• If an airport reception is planned, you will be expected by your guide or your driver holding in his hand an iLOTUS TOURS 's logo board with your name on it or another person’s name in your group. We advise you not to follow a person without an iLOTUS TOURS's Logo.
• In case you do not meet anyone from iLOTUS TOURS, go to the information desk and ask for help: call the iLOTUS TOURS emergency number, or your guide.
Travel insurance is mandatory on all our trips. You must subscribe to an international travel insurance covering at least medical expenses and repatriation in the event of an accident. Your travel insurance must be confirmed upon your departure. We offer a comparison of four travel insurances for Vietnam to help you make an informed choice:
• Assur Travel, with its set-price package, is the cheapest for a 3 months stay.
• ACS-AMI is the cheapest travel insurance for Vietnam; on all lengths of stay except on a 3 months stay.
• International AVI
• Chapka Insurance
By plane
Vietnam Airlines is the first airline in the country and covers 45% of domestic flights. For the past ten years, it is part of Skyteam and service has improved. Besides, you have more and more other private companies like Jetstar, Vietjet air, or Bamboo Airway to choose from.
The planes of all airlines in Vietnam are modern ones. These are aircraft from Airbus or Boeing: A320, A321, A330, A350, Boeing 787 and others. For short flights, Vietnam Airlines use ATR 72.
By train
Rail lines and trains in Vietnam do not use cutting-edge technology. 100% of the locomotives are diesel and the maximum train speed never exceeds 100 km / h. Every night, several trains connect Hanoi to Saigon, Hanoi to Sapa or Hanoi to Hue. Vietnamese trains leave and arrive more or less on time. Still, traveling by train is slow. That said, will not be slower than travelling by bus, plus, it's safer and more comfortable. The rail line is quite unique; the train must stop several times to make way for an oncoming train but it doesn’t take that much time.
By car and by bus
Most foreign tourists travel by car or bus in Vietnam. This type of transport are popular and quite modern. Japanese (Toyota, Mazda, Honda, etc) and South Korean cars (Hyundai, Kia, etc.)are the top picks in Vietnam. Most of these cars are also manufactured locally. On the high end, Mercedes is a favourite.
By motorbike
Inexpensive, practical, allowing to carry a surprising number of people or quantity of goods, motorbikes are omnipresent in Vietnamese cities and countryside. With 96 million inhabitants, Vietnamese own nearly 45 million motorbikes, about two per family. The motorcycle and scooter market in Vietnam has experienced strong growth over the past two years. Yet a new consumer trend has emerged: scooters are being replaced by high-end scooters.
By moto-taxi or « xe om » in vietnamese
Born in the 1990s, Xe Om perfectly replaced pedicab in Vietnamese cities. This means of transport is obligatory and much more practical, especially during peak hours. It is common to set the price with the driver before jumping on it. The average price is 8,000 VND per kilometer. No need to carry a helmet with you: drivers always keep a spare one for customers.
By pedicab - cyclo
According to the records, rickshaws were born in 1868, during the Meiji era in Japan. In Vietnam, the first one appeared in 1883, Hanoi. The rickshaw is pulled by a man called "coolie" or "phu xe". Sometimes, he is assisted by a second man pushing from behind. At the time, rich people often traveled in rickshaw, accompanied by a little boy walking and carrying their pipe or their betel tray. At the beginning of the 20th century, when the first bicycle appeared in the city, the population couldn’t believe it; a means of transport that simple, no need to be pulled by a man or horses, so easy and effortless. Bicycles have become a popular means of transportation within the city. It was not until 1936, when bicycles were already popular, that the first pedicab made its appearance in Vietnam and became an immediate success. It did not replace the bicycle but became a more civilized and faster version of rickshaws.
By taxi
For travelers, a taxi is the easiest way to get around Vietnam quickly and safely. As in Europe, Vietnamese taxis have meters. However, be careful because some may be fake cabs with tampered meters. Some drivers will offer a price before you get in, often much higher than the normal price, then turn off their meters. You will never agree to negotiate the price of the journey beforehand ! If the driver refuses to turn on the meter, do not hesitate to take another taxi.
The price varies depending on the size of the car. If you are only two people, without luggage, it is useless to take a seven seater taxi. Prices vary between 10,000 and 12,000 dongs per km for small cars and up to 15,000 dongs per km for large ones.
No vaccination is mandatory for your trip to Vietnam but we would like to give you some recommendations regarding vaccines. This list is recommended by the Pasteur Institute.
Japanese encephalitis
From the age of 2 months for expatriates or to stay in rural areas during the transmission period, 2 injections over a period of 7 to 28 days (adults 18-65 years), booster 12 to 24 months later.
Hepatitis B
For long or frequent stays: 2 injections spaced out for a month, single booster 6 months later. When immunity must be acquired quickly (in case of imminent departure), an accelerated regimen of three doses spaced at D0, D7, D21 and a fourth dose administered 1 year later can be used only in adults.
Rage
In case of prolonged stay in isolation (children, as soon as they walk): three injections on D0, D7, D28 (or 21)
Typhoid
In case of prolonged stay or in precarious hygiene conditions (children, from the age of 2 years); an injection 15 days before departure.
Malaria
Year-round transmission in the highlands below 1500 m south of latitude 18 ° N, and in particular in the four main provinces of these highlands, Dak Lak, Dak Nong, Gia Lai and Kon Tum, as well as in Binh Phuoc province and the western parts of the coastal provinces of Khanh Hoa, Ninh Thuan, Quang Nam and Quang Tri. No transmission in urban centers, the Red River Delta, the Mekong Delta and the central coastal plains of the country.
Do you often wonder what clothes to put in your suitcase for a trip to Vietnam? You must prepare your suitcase to avoid problems at Vietnam Customs or along your trip. A backpack is always advisable, and a suitcase essential.
First of all, what kind of clothing will you need for a trip to Vietnam? Well, when the weather is hot in the Mekong Delta in the south, it can get very cold in the northern mountains at the same time. If you plan to visit the whole country, you’ll need light clothing to visit the south and much warmer clothes for the north. A swimsuit will also be useful in the mythical Halong Bay. In order to enter the temples and religious places, you must wear clothes that cover your arms and legs. Good hiking shoes are also a must.
From June to October: it's summer in Vietnam, pack summer-like clothes. Pack some swimsuits for a seaside holiday.
From November to March: It is winter in northern Vietnam, temperatures can drop to 8°C, bring warm and waterproof clothing for November to February but only a pullover in October, March or April . However, in the South, the climate is pleasant with temperatures of 22°C to 30°C.
So don’t forget to pack:
● A small backpack for daily excursions
● Your international driver’s license
● A camera and an appropriate adapter to charge it
● A flashlight to stay out of the dark in case of power failure
● A credit card for money withdrawals
● A photocopy or a scanned copy of your passport in case of loss
● Anti-mosquito products
● Sunscreen with an SPF of 30 or higher
● A first-aid kit
● Good hiking shoes
● A pair of trainers
● A pair of flip flops
● A swimsuit to dive in the Mekong or Halong Bay
● Long clothes to visit religious sites
● Warm clothes for the cold northern mountains
● Light clothing for the southern heat
● A notebook and a pen to put down on paper your travel impressions
● A pair of sunglasses
● A hat to protect you from the sun
Staying in Vietnam also means enjoying its culinary delights!
The territory of Vietnam is divided into three regions - North, South and Central - and each region has its own unique culinary identity. These three regions are distinguished not only by their geographical characteristics but also by their cultural, ethnic and climatic peculiarities: it is these differences that have contributed to the diversity of Vietnamese cuisine.
Northern cuisine
Northern cuisine is generally not spicy. It is also less oily and less sweet than that of other regions. A signature ingredient in most dishes is shrimp paste diluted in sauce. It's easy to stock up on fish in the north. Therefore, apart from some very popular meat dishes, most of the food is fish-based. Many people appreciate Hanoi for its typical Northern cuisine such as phở, bún thang, bún chả, and cốm.
Center cuisine
The cuisine of Center Vietnam is inspired by both the Cham people and the imperial court; it is a cuisine almost apart that is characterized by significant use of peppers, making it hard to eat even for Vietnamese!
Central Vietnam is the region that offers the greatest contrast in terms of wealth of the population. Thus, next to the imperial court and its refinements, lived a population composed mainly of fishermen, on poor and hardly arable soil. It has clearly contributed to the development of a cuisine full of contrasts.
Southern cuisine
Southern cuisine is heavily influenced by China, Cambodia and Thailand, and is usually characterized by the addition of sugar and coconut milk. It is also the most famous cuisine, due to how Vietnamese emigration stems mostly from this region. Many dishes are made from different dried fish such as colorful fish sauce, salted fish, fish three ways, etc. Southern cuisine tends to use more seafood and seawater fish than Northern cuisine, which favors freshwater products.
Vietnam's currency is the Dong
There are many banknotes :100 Dongs; 200 Dongs; 500 Dongs; 1000 Dongs; 2000 Dongs; 5000 Dongs; 10,000 Dongs; 20,000 Dongs; 50,000 Dongs; 100,000 Dong; 200,000 Dong and 500,000 Dong.
Approximate value: 1 euro = 25,000 Dongs (as of the creation of this document).
Credit cards can be used for large purchases: in restaurants, shops, hotels in Hanoi, Saigon and some major cities. But you’ll have trouble paying with these cards in small towns or in the countryside.
ATMs are available in all cities and towns. This ATM networks accept Visa and Mastercard and will charge a bank fee of 3-5%.
Tipping can be complicated. Regardless of the bill, it is not a cultural habit, but the Vietnamese interpret it as a sign of great appreciation. It is always subject to one’s free judgment and we do not impose it on our customers.
For guides and drivers, tips are an important part of their income. But it's not easy to give a figure per head. This income can be very important if the group is numerous and very few if you are only two. It is therefore necessary to take into account various factors (number of participants, skills of the guides ...) in order to determine how much to leave as a reasonable tip. We therefore advise:
● 8-15 euros / day per group for the guide
● 4-8 euros / day per group for the driver
● 1 euro / time per group for hotel services
French Embassy in Hanoi: Nbr 57 street Tran Hung Dao
Tel : (+84) 24 39 44 57 00
French Consulate in Ho Chi Minh city: Nbr 27 street Nguyen Thi Minh Khai.
Tel : (84) 28 35 20 68 00
Belgian Embassy in Hanoi: Hanoi Tower-9th floor, 49 street ha Ba Trung
Tel. : (+84) 24 39 34 61 77
Belgian Consulate in Ho Chi Minh city: The Manor GBLK 5 A91, Nguyen Huu Canh Ward 22
Tel. : (+84) 28 35 12 79 68
Embassy of Switzerland in Hanoi: Hanoi Central Office Building 15th floor, 44B street Ly Thuong Kiet
Tel. : (+84) 24 39 34 65 89
Consulate of Switzerland in Ho Chi Minh city: Nbr 14 - Quarter 4 An Phu Ward - District 2
Tel. : (+84) 28 37 44 69 96
Embassy of Canada in Hanoi : Nbr 3 street Hung Vuong
Tel. : (+84) 24 37 34 5000
Consulate of Canada in Ho Chi Minh city : 10th floor, The Metropolitan 235 street Dong Khoi
Tel. : (+84) 28 3 827 98 99
1) Generalities
Upon booking one of our trips, you are contractually bound to iLOTUS TOURS.
Terms "we" and "us" refer to iLOTUS TOURS and terms "you" and "the customer" refer to customers purchasing iLOTUS TOURS's services. The following terms and conditions form the basis of the contract:
2) Pricing
All prices mentioned in estimates sent to customers are in United States Dollars (USD). Euros are accepted with an exchange rate determined by the Vietnam Foreign Trade Bank (Vietcombank) as of the date of payment.
iLOTUS TOURS guarantees the prices mentioned in estimates, invoices or documents given to the customer. On payment of the deposit or full cost, we guarantee the final cost of your trip (excluding any changes made on your part). In some cases we reserve the right to adjust our prices due to force majeure and travel conditions. These cases of force majeure may be:
● an unpredictable and significant increase in our local service providers’ pricing (hotels, trains, planes, junks, boats, vehicles, and etc ...)
● a significant currency fluctuation with a considerable impact on the exchange rate
● the institution of a new tax by the government
The evidence of such force majeure will be provided to the customer. In such cases, even after the payment of the deposit, the customer can refuse these increases and cancel the trip. Also, the deposit will be fully refundable.
3) Reservation and confirmation
● All bookings should be addressed to iLOTUS TOURS by email at: ......
● Reservations will be confirmed only if a 25% deposit (of the total cost) is paid.
● If planned excursions are for less than a week (7 days), a deposit of 50% of the total cost will be required.
● A larger deposit may be required for last-minute bookings or special requests from high-end hotels or airlines.
● The balance payment must be made upon arrival, without a reminder from us.
● Upon confirmation of booking, an invoice will be sent to the customer by email
4) Payment
Payment can be made by cash, bank transfer, credit card or Western Union:
● Cash payments will be made at the iLOTUS TOURS office located in Hanoi with no additional fees.
● Credit cards: we accept Visa, MasterCard, American Express and JCB. Any bank charges are to be paid by the customer.
● Bank transfer: bank charges are to be paid by the customer.
5) Cancellation
5.1) Cancellation by the customer
● Less than 30 days prior to the arrival date: 10% of total cost.
● Less than 10 days prior to the arrival date: 20% of total cost.
● Less than 3 days prior to the arrival date: 50% of total cost.
● 2 days and no show: Full charge of total cost.
Refund policy for domestic and international air tickets varies by airline, ticket type and flight segment. Details of the cancellation policy will be announced after the travel consultant works with the airline's agents.
5.2) Cancellation by iLOTUS TOURS
iLOTUS TOURS reserves the right to cancel trips signed with customers for reasons related to a situation of force majeure: a war or threat of war, riots, natural or nuclear disaster, a port blockade, looting, fires and any terrorist activity, bad weather, epidemic, quarantine or any similar event. In all cases of cancellation, iLOTUS TOURS will charge the amount of these penalties on the deposit paid by the customer but will refund the remaining amount by bank transfer. The customer will bear all bank charges.
6) Claims
Any claim relating to a trip or a stay must reach us no later than 5 working days or one week to the day after the date set for the end of the service via registered letter with acknowledgement of receipt. Any complaint can be specified by fax, simple mail, email, or other means. In case of dispute, both parties shall endeavor to seek an alternative resolution. In case of disputes and/or complaints, the "International Arbitration Center of Vietnam" under the "Chamber of Commerce and Industry of Vietnam" will have sole jurisdiction to arbitrate the dispute.

Other questions & tips

It’s always better to be prepared for a worst-case scenario to allow one to enjoy a journey with peace of mind. If you get sick or involved in an accident, the advice is usually to get out of Vietnam and head to Bangkok or Singapore. But this is not always possible or necessary. Assuming you have money or insurance, adequate medical treatment may be locally provided.

Hanoi
- The French Hospital of Hanoi
- Vinmec International Hospital
- Thu Cuc International Hospital
- Hong Ngoc Hospital

Hue
- Hue Central Hospital

Saigon
- French Hospital Saigon
Vietnam is divided into three regions North, South, and Central. Each region has its own distinct culinary identity. These differences go beyond geographical characteristics and include cultural, ethnic, and climatic variations, which contribute to the richness of Vietnamese cuisine.
In Hanoi
+ Bun Bo, 67 Hang Dieu Street. Vietnamese cuisine. Specializes in vermicelli, beef, and crushed peanuts.
+ Restaurant – bar, 69 Ma May Street. Vietnamese cuisine.
+ Little Hanoi, 9 Ta Hien Street. Vietnamese cuisine, family atmosphere, traditional decor.
+ Cha Ca La Vong, 14 Cha Ca Street. Vietnamese cuisine, Hanoi specialty. Grilled fish over charcoal, peanuts, local sauce, and aromatic herbs.
+ Café de Paris, 12 Luong Ngoc Quyen Street. French cuisine. A true bistro in the old quarter.

In Hue
+ La Carambole, 19 Pham Ngu Lao Street. Well located, original decor, and pleasant atmosphere.
+ Tropical Garden, 27 Chu Van An Street. Good Vietnamese cuisine. Green and relaxing setting.
+ Le Parfum, 5 Le Loi Street. Ideal for dinner, fusion of the best Vietnamese cuisine and French gastronomy.

In Hoi An
+ Le Café des Amis, 52 Bach Dang Street
+ Brother’s Cafe Hoi An, 27 Phan Boi Chau Street
+ Café Ly, 22 Nguyen Hue Street

In Saigon
+ Pho 2000, 1 Phan Chu Trinh Street, next to Ben Thanh market. Vietnamese cuisine. Very affordable.
+ Pho Quynh, 323 Pham Ngu Lao Street, great for young people.
+ Pho Hoa, 260C Pasteur Street. Vietnamese cuisine.
+ Sidewalk gastronomy. Every evening starting at 6 p.m., in the street next to the east side of Ben Thanh market. Local cuisine, affordable. Lively atmosphere and good quality.
Vietnamese language is spoken by more than 70 million people in Vietnam and in many communities living abroad. The grammatical structures of this language are very simple and are generally presented in the form: Subject + Verb + Complement, Please refer to some useful words below to become familiar with !

Hello - Xin chào

Hello Sir – Xin chào ông

Hello Madam – Xin chào bà

Good bye – Tạm biệt

Thank you – Cảm ơn

Sorry / Excuse me – Xin lỗi

Please give me – Xin cho tôi

Help me please ! - Xin giúp tôi !

I am hungry – Tôi đói

I am thirsty – Tôi khát

I am tired – Tôi mệt

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